"We have been very impressed with the timeliness and commitment - as well as the team being very easy to work with."
Karen C. Parris
Sr. Vice President, Quality Assurance & Associate Education
American Home Shield
Momentum™ by VenU - the Complete Managed Solution
If you need help managing your learning solution, VenU can help. VenU offers its comprehensive Momentum program to help you improve awareness, drive and support usage, and benchmark performance. The complete Momentum program includes the following professional services:
Forget the worries of providing technical support and let VenU take care of your customers!
Our U.S.-based, multilingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics.
Our online support ticketing system (branded to your learning initiative) is Single Sign On (SSO) enabled with VenU 3.0, so users are able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution. Support statistics are made available to clients to track support results.
VenU provides support in many "venues," so that your customers receive the support solution that suits them best. Whether by phone, desktop sharing, email, our online ticketing system, our support team is always ready to provide excellent customer care!
You certainly retain the ability to administer your learning solution; however, VenU will provide you as much or as little platform administration as you need. We can help you load content, configure online tools and features, set up classrooms, and provide you with usage statistics and reports. For businesses with small or no learning teams, VenU becomes your outsourced learning department.
User awareness is a key element to the success of your learning initiative. VenU's Momentum program can help you gain and maintain the momentum attained - at launch and throughout the life of your program. VenU's toolbox of pre-developed communication tools will help you promote your site using multimedia announcements, emails, posters, and a custom store-front e-Learning website. We'll work with you to create a calendar of events and build a marketing campaign around your goals and objectives. We'll also provide measurement tools to gauge the effectiveness of each event and communication. If you're serious about your learning solution's success, VenU's Momentum program is a must have.
