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VenU's Training Facility - At the VenU Training Center we are committed to adults learning the business skills needed to excel in today's face-paced world of information transformation.
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Synopsis: Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a 'I win - you lose' mentality to achieve their objectives.
Assertiveness does not come naturally to all because we have all learned passive behaviors to stave off confrontational situations. However these behaviors can be unlearned and assertive behavior used to produce results that benefit both parties.
How To Assert Yourself is designed to increase work effectiveness and productivity, achieve greater control of daily activities and overcome work stressors.
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Synopsis: Increase your personal effectiveness with the power of communication. Become more effective by improving your communication skills. This workshop provides employees with a comprehensive understanding of the communication process. Employees will recognize the importance of listening and asking questions in everyday job situations as well as in their daily life. Workshop topics include determining one's listening IQ, demonstrating good listening and communication skills, discussing ingredients for being effective with people, and discussing methods for gaining information.
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Synopsis: Walk away with the skills to turn conflict into collaboration. Find growth and teamwork opportunities from conflict. In the fast-paced, highly charged workplace of 2005 and beyond, the possibility of conflict is always present. This workshop will show how to turn conflict into constructive action. You will explore the causes of workplace conflict, examine strategies for turning conflict around, and develop action plans for building a stronger, more cohesive work environment. Additionally, you will learn:
- What are the causes of conflict in your workplace;
- Who is responsible for managing conflict;
- What actions you can take to turn conflict into construction collaboration;
- How to create a strong team through the resolution of conflict;
- How to deal with "hard cases" of conflict; and
- How to come to consensus.
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Synopsis: Building A Customer Service Powerhouse focuses on the people skills needed to provide even higher levels of customer service in the workplace today. While other workshops on this topic merely "talk about customer service," this workshop is a highly interactive hands-on experience that discovers, explores, develops and improves the people skills needed for serving all types of customers. Various aspects of the customer service interaction are investigated to determine which people skills are the most important in certain situations and how to effectively apply those skills to meet customer needs and requirements.
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Synopsis: Diversity means having differences. You may no doubt have strong diversity beliefs, such as the best age or genders for a certain type of profession or that you prefer to work with someone from a similar background or heritage. However, the value of understanding, accepting, respecting, and the practice of tolerance in behavior and attitude toward diverse groups is essential. The diversity of organizations functions as a catalyst for both performance and motivation. Diversity does not have to be an obstacle, but rather a vantage point for success. Diversity: It's A Diverse World seeks to help participants examine the value of diversity, it's place in business today, and how to leverage it for continued success.
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Synopsis: Want to develop a "high performance team?" Here's how. Learn how to successfully create teams to achieve improvement goals. The team building process greatly improves the ability of your work groups, supervisors and managers to make the phrase "high performance team" a reality in your organization. The initial emphasis of this seminar is on people skills and building the interpersonal team dynamics that equip the team to work together synergistically. Once this dynamic is established, the team works on results-oriented parts of the process like problem solving and decision-making. Whether your company is just beginning the process of team building or is bogged down trying to get the results you anticipated, understanding this process is a must for you to successfully implement teamwork in your organization.
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Synopsis: Complete projects on time and on budget with this action plan. Learn basic project management concepts and principles. Become more effective in managing projects. This 14-hour class prepares learners to identify, organize, implement, manage, evaluate, and close projects. The need to deploy the resources necessary for developing, introducing, and producing products and services demands the use of effective project management practices and techniques. Fundamentals of Project Management focuses on providing the expertise for achieving specific objectives, on time and within budgetary parameters, while utilizing organizational resources effectively and efficiently. This class teaches students how to frame a project, get it organized, select the project team, implement it, report progress, and close it out. Participants learn how to integrate people, technology, and systems, by focusing organizational capabilities on the accomplishment of critical objectives. This class is designed to accelerate the expertise of new and experienced project management practitioners to the essential skills and knowledge of this dynamic and exciting organizational tool. Extensive hands-on activities are a major part of this class.
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Synopsis: Energize your supervisory skills. Supervision of work and workers is increasingly important in the high-tech, decentralized, team- oriented workplace. The rapid pace of change and the requirements of the workplace are creating the need for high-powered supervisory skills. This workshop provides supervisors with the necessary "power tools" for addressing the challenges of the workplace of the future. You will examine various approaches to the art and science of supervision. This workshop will increase your knowledge of how to achieve the high levels of performance expected from the competitive workplace with a high skilled workforce aimed at accomplishing challenging goals.
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Synopsis: In organizations throughout the world, smart business leaders are moving away from the traditional work structures that stifle creativity, innovation, and change. These leaders are redesigning work to include teams at all levels of the organizations. They are realizing that teams offer many advantages over the more traditional ways of organizing the workforce. Teamwork: Pulling Together For Success introduces leadership and team members to the fundamental concepts of effective team work, the value of teams, the strategies required to make teams effective as well as the pitfalls of team behavior.
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Synopsis: Seize control of your workday! Get the latest tips and techniques. Participants in this eight-hour class discover how to effectively use time for focusing on critical priorities and achieving goals rather than spending time and resources on activities that may not contribute to personal and organizational results. Topics such as those shown below are part of this class. " How to plan the work day " Set goals that focus on completing high impact tasks " Use action plans and time logs " Identify and organize priorities " Schedule tasks appropriately " Delegate effectively where possible " Handle distractions, interruptions, and the "noise" of the workplace " Control procrastination and indecision " Communicate effectively about priorities and time " Maintain and strengthen strong relationships with co-workers A highlight of this class is an activity that focuses on the cost of time and its impact on personal and organizational productivity. Participants learn how to distinguish between goal-focused and activity-focused behaviors in order to be more productive. They also learn useful techniques for gaining control of their work and putting more balance into their lives through managing priorities and time.
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